Lurich

Good practice

Ülemiste City is a community motivated by similar values. Developers of the campus and service providers act together to offer all talents and visitors a pleasant and high-quality experience on the campus. The good practice of Ülemiste City is a tool, which contributes to understanding each other, the development of the campus and preserving a good reputation. By following that, we guarantee an enjoyable environment, and we can develop a future city, where services, businesses and talents boost each other.

GOOD PRACTICE OF ÜLEMISTE CITY SERVICES

Service provider

  • Is customer-oriented
  • Guarantees high quality of service
  • Is innovative and develops service according to the expectations and needs of the customer
  • Regards prudently the environment of the campus and keeps cleanliness on the service area and its proximity
  • Notifies developer of the campus about changes regarding the opening times and other significant changes related to the services of the business
  • Offers the client opportunity to communicate at least in Estonian and English
  • Notifies clients of their services by using both free and payable marketing channels (social media channels, newsletter, email, screens in elevators etc.) offered by the developer of the campus
  • Regularly collects feedback from clients about the service and forwards it as a summarised info to the developer of the campus once a year
  • To solve indifferences, will first contact the developer and takes a base of the agreements in the rental contract
  • Keeps confidential the data, including feedback and satisfaction survey, which is submitted mutually between the service provider and developer
  • Contributes to the development of the community of the campus (including joint events and activities) by taking part in suitable community activities
  • Recycles waste on the campus

Developer of the campus

  • If possible, will contribute to maintaining the service provider’s high level of service
  • Is innovative and develops the campus on the expectations and needs of talents and service providers
  • Contributes and inspires service providers to collaboration synergy
  • Regularly organises a public procurement (min. 3 participants) to find service providers outside the campus
  • If necessary, supports the service provider in keeping cleanliness on their service area and its proximity
  • Offers both free and payable marketing channels (social media channels, newsletter, email, screens in elevators etc.) to notify about a service
  • Calls together regular meetings with the service provider to keep customer relations
  • Regularly gives a review about the satisfaction of the service on the campus
  • Notifies service provider about the essential changes for providing service in the campus
  • Keeps confidential the data, including feedback and satisfaction survey, which is submitted mutually between the service provider and developer
  • Facilitates promotion of waste disposal /recycling on the campus by offering coaching, training, and equipment