Ülemiste City is a community motivated by similar values. Developers of the campus and service providers act together to offer all talents and visitors a pleasant and high-quality experience on the campus. The good practice of Ülemiste City is a tool, which contributes to understanding each other, the development of the campus and preserving a good reputation. By following that, we guarantee an enjoyable environment, and we can develop a future city, where services, businesses and talents boost each other.
GOOD PRACTICE OF ÜLEMISTE CITY SERVICES
Service provider
- Is customer-oriented
- Guarantees high quality of service
- Is innovative and develops service according to the expectations and needs of the customer
- Regards prudently the environment of the campus and keeps cleanliness on the service area and its proximity
- Notifies developer of the campus about changes regarding the opening times and other significant changes related to the services of the business
- Offers the client opportunity to communicate at least in Estonian and English
- Notifies clients of their services by using marketing channels (social media channels, newsletter, email, screens in elevators etc.) offered by the developer of the campus
- Regularly collects feedback from clients about the service and forwards it as a summarised info to the developer of the campus once a year
- To solve indifferences, will first contact the developer and takes a base of the agreements in the lease contract
- Keeps confidential the data, including feedback and satisfaction survey, which is submitted mutually between the service provider and developer
- Contributes to the development of the community of the campus (including joint events and activities) by taking part in suitable community activities
- Collects waste on the campus by its type. At least the following types of waste must be collected separately: bio-waste, paper and cardboard, packaging and mixed household waste
Developer of the campus
- If possible, will contribute to maintaining the service provider’s high level of service
- Is innovative and develops the campus on the expectations and needs of talents and service providers
- Contributes and inspires service providers to collaboration synergy
- Regularly organises a procurement (min. 3 participants) to find service providers outside the campus
- If necessary, supports the service provider in keeping cleanliness on their service area and its proximity
- Offers both free and payable marketing channels (social media channels, newsletter, email, screens in elevators etc.) to notify about a service
- Calls together regular meetings with the service provider to keep customer relations
- Regularly gives a review about the satisfaction of the service on the campus
- Notifies service provider about the essential changes for providing service in the campus
- Keeps confidential the data, including feedback and satisfaction survey, which is submitted mutually between the service provider and developer
- Facilitates promotion of waste disposal /recycling on the campus by offering coaching, training, and equipment